Message from the CEO

CEO pic 2Welcome to National Ambulance the leading pre-hospital emergency care provider in the UAE. Since our establishment, we have grown to serve our clients in government and the private sector, providing a professional service in the vital health sector.

Commencing operations in 2010, we provide emergency pre-hospital care round-the-clock to communities across the UAE. Through the dedicated 998 emergency ambulance number and App, we support people in the Northern Emirates at times of their greatest need, and work in partnership with the wider emergency response community to ensure health, safety and security are maintained for the benefit of the population.

The care of our patients is our core objective and to achieve this we employ highly-trained and qualified staff. Our workforce of clinical practitioners is backed up by a dedicated Ambulance Communications Centre and a full range of logistics and administration and support staff. To ensure we maintain the high standards required of a modern ambulance service, we continue to invest in the latest technology and operate with a culture of continuous improvement.

Our integrated approach provides the foundation that enables us to deliver a high quality service wherever we operate. Whether it is in emergency response or as a training provider, we pride ourselves in meeting the high expectations expected from us.

Our dedication to quality and excellence translates into success, and National Ambulance is ready to serve whenever and wherever we can add value.

We are honoured to have the support of His Highness Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, and are proud to support the citizens and residents of the United Arab Emirates.

Yours Sincerely,

Robert Ball

Chief Executive Officer

H.E. Engineer Hussain Ahmed Ali Al Harthi, Chairman of the Board of Directors










H.E. Hilal Eida Al Mazroui, Board Member

HE Brigadier Hilal Eida Al Mazroui









H.E. Abdullaziz Abdulla Alahmed, Board Member 

HE Brigadier Abdullaziz Abdulla Alahmed









 Mr. Glenn Keys, Board Member

Glenn KeysGlenn Keys is the Managing Director of Aspen Medical Pty Ltd in Australia. Glenn's career covers a broad range of businesses, from start-ups to US multinationals. After a distinguished career in the Australian Army, where he covered a wide range of tasks from test flying to managing logistics support for Army aircraft, Glenn was responsible for the establishment of a number of new businesses, either as start-ups or as new business units in global corporations. Glenn's focus on customer service, coupled with detailed project management, has led to the success of a broad range of ventures.

Previous to establishing Aspen Medical, Managing Director Glenn Keys served in the Australian Defence Force for 14 years, and trained in mechanical and aerospace engineering.


Dr. Andrew Walker, Board Member

Dr Andrew WalkerDr. Andrew Walker is the Chairman of Aspen Medical Pty Ltd and CEO of Matrix Healthcare Pty Ltd both Australian-based companies with national and international experience in the delivery of health care solutions. This delivery ranges from Primary Care services through to complete Surgical Solutions in both First and Third World settings. Over the last 12 years, he has developed and commercialised a range of successful medical and health-related businesses, including the Australian Skin Cancer Clinics and Combined Pathology.

Vision, Mission and Values

NA Mission  Vision


To be the paramount pre-hospital care provider in the Middle East.


To deliver quality pre-hospital services to customers in the UAE to improve patient outcomes.

Enabling Statement

To deliver and provide high quality pre-hospital emergency services to customers in the UAE. Working collaboratively with our partners and stakeholders to ensure excellence and continuous improvement in patient outcomes by providing tailored emergency medical care solutions and services which include: 

• Emergency Medical Services (EMS) including Advanced and Basic Life Support 

• Emergency medical coverage at public and private events

• On-site medical support from primary healthcare to emergency medical services 

• Onshore and offshore Helicopter Emergency Medical Services (HEMS) for government, public events and oil and gas industry

• Pre-planned Non-Emergency Patient Transport Services (PTS)

• First Aid Training and Continuous Medical Education

• Manpower services

• Emergency planning and health and safety consulting services


  • Respect for People
  • Search for Excellence
  • Integrity