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NA Feedback 2 

We encourage our customers to talk about their experiences. Our Customer and Patient Feedback Team is dedicated to make every effort to respond to you quickly. You can get in touch with the team via:

  • Emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Calling the Customer / Patient Feedback Desk +971 2 596 8689
  • Sending a Whatsapp Message +971 50 899 8764
  • Conducting an online survey by clicking here

Once you submit a suggestion, compliment or complaint:

  1. We will acknowledge receipt and issue you a ticket within 3 working days
  2. You will receive a response from us within 25 working days
  3. A feedback meeting with National Ambulance staff can be arranged if required

The Health Authority – Abu Dhabi (HAAD) also offers a clinical complaint registration service. If you wish to use use it, visit HAAD Customer Service Department or call 800555.

You also have the opportunity to report issues related to quality and safety directly to Joint Commission International (JCI) via: This email address is being protected from spambots. You need JavaScript enabled to view it.